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If for any reason you are not satisfied with your product purchased through the Internet, you have a period of 14 days, counting from the delivery date to desist from your purchase. Before making this return the customer must contact My Luxury Glasses.
The customer can return their order in any of our opticians with all the original material sent.
The customer can send it yourself to the address provided.
After processing the return in 24/48h, you will receive the entire amount using the same payment method used.
My Luxury Glasses reserves the right to reject returns communicated after the deadline, customized products that could not serve a third party (prescription lenses) or products that have different conditions at the time of being sent.
CUSTOMS - COUNTRIES OUTSIDE THE EUROPEAN UNION
Some countries may have import taxes and customs costs, please check with local authorities. If the shipment of the package incurs customs duties and taxes, these will be borne by the customer. Please note that My Luxury Glasses operates from the European Union. If the customer does not want to take care of customs fees, My Luxury Glasses will not refund the amount of the order and will not take care of the package. It is important to provide a correct address and a contact telephone number. We do not accept P.O. Boxes. In some occasions, the U.S. Customs Authorities ask their citizens to provide their Social Security number to release the imported merchandise.
If your order is for 4 or more items, you must keep at least 25% of your order to avoid a restocking fee. The restocking fee is 10% of the total value of the cart. For example, if you order 8 items for a total cost of €800 and retain only one item, then there is a restocking fee of €80 in addition to the price of the unreturned item. We therefore recommend that you order 3 items. Please note that this applies to orders per week, therefore multiple orders in a week will be treated as one order and will be subject to the above fee. This rate applies due to non-refundable bank fees and other associated costs.
Speak to a member of our team if you need help choosing a product.